common questions
welcome to the official graypants online store! below we've tried to answer some of the most common questions regarding our products:
where can i download scrap light spec sheets?
you can almost download them under the resources section. just a few more weeks.
these sheets will contain information on sizes, electrical requirements, bulb wattages, and fire ratings. if you have additional questions about our lights please check out the additional information below or contact us with any questions.
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what about fire safety?
all of our lampshades are treated with a fire retardant that has been extensively tested and meets numerous industry standards. please contact us for a certificate.
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what about bulbs?
all graypants fixtures work with a variety of bulbs, including LED and compact florescent energy saving bulbs. recommended bulb types and wattages can vary between fixtures, so we recommend downloading the latest catalog for this information.
all graypants fixtures are provided with standard E-27 lamp holders. please contact us if your project has specific requirements.
halogen lamps cannot be used.
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do you accept custom orders?
we’re happy to work with you! custom orders are subject to additional costs and longer lead times. we truly enjoy collaboration and encourage you to contact us with your ideas.
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is the graypants online store secure?
yes! the graycart online store uses security encryption, and we will not share anyone’s personal information. if we need to, we might occasionally contact customers via phone or email regarding their current orders.
we respect the privacy of our visitors and want you to have fun browsing our website! the only time you may provide us with your personal information is when you request information or order products online. we will never allow your information to be made available to a third party.
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what about cord lengths?
we offer a standard two meter cord length. it is possible to order either a 5 meter or 8 meter cord for a slightly higher price. to order this, please drop us a message!
we can provide custom cords longer than 8 meter if you need at an additional charge.
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if you have any questions or concerns please click here to email us.